Privacy Statement

We take your privacy seriously and to better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from our footer navigation that is found on every page of our website. When you register with us online to make a purchase, we ask you for personal information. We use this information to process your orders, conduct account verifications, and to communicate with you about the status of your orders. We also use your email address to send you newsletters you are subscribed to during registration, as well as messages about our special offers, promotional announcements and consumer surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the newsletters or other announcements simply unsubscribe by checking the unsubscribe links.

This notice applies to all information collected or submitted on the Silent Stone website. On some pages, you can order memberships, order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

1. Name

2. Billing address

3. Email address

4. Phone number

2. Credit/debit card information

3. Unique identifiers (such as username and password)

On some pages, you can submit information about other people. For example, if you order a product and want it drop shipped directly to a different address, you will need to submit their address. In this circumstance, the types of personal information collected are:

1. Name

2. Address

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

Log files

Log files are used as most standard website servers do. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Occasionally we offer information about special sales, services or products via email. You can always opt out of these email ads if you do not wish to receive them. Please see the Choice and Opt-out sections. We also send all registrants special offers and updates regarding our services. If you are a former customer, you will continue to receive special offers and updates regarding our services unless you choose to unsubscribe from such communications.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Customer service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone, in accordance with the user's wishes.

Communications from the company

During the registration process, we collect phone information so that we may call you for the purpose of preventing fraud during the ordering process of Silent Stone products. We also will call you during the first several weeks of your trial or service to provide answers to any questions as well as to offer additional promotions only available via phone.

Sharing—Third parties

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website. We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing." We use SSL encryption to protect sensitive information online, and we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our website, users can send an email to support@silentstonegems.com.

Should you have other questions or concerns about these privacy policies, please call us at 507-334-3904 or send us an email at support@silentstonegems.com.